Quality grades explained

Our part quality grades

We stock most screens in more than one grade, so you can match the part to the repair and the budget. Here's what each grade means, how they compare, and what your customer will see on their phone.

Screen grades at a glance

From factory original to best value. Every grade is tested before it ships and comes with our 12-month warranty.

GradeDisplayPictureFit and finishValueiPhone parts message
Genuine New Original OLED or LCD Factory part. Full Genuine status needs Apple's repair process
Original Service Pack Original OLED or LCD Not applicable on Android
Original Refurbished Original OLED or LCD, new glass Original panel. May show Used or Unknown Part
Diagnosable Soft OLED Flexible OLED Designed to show Used after pairing
Soft OLED Flexible OLED May show Unknown Part (screen works normally)
Hard OLED Rigid OLED May show Unknown Part (screen works normally)
Incell LCD with built-in touch May show Unknown Part (screen works normally)
Factory original

Genuine New

Also listed as: OEM New, Genuine
Picture
Fit and finish
Value

A brand-new original part, made by or for the phone manufacturer. Exactly the same screen the phone left the factory with.

  • Original colour, brightness and touch response
  • Exact fit, thickness and bezel
  • Original power use and battery life
Best forPremium repairs and customers who want factory original
iPhone parts messageFactory part. Full Genuine status needs Apple's repair process
Shop Genuine New
Factory original

Original Service Pack

Also listed as: Genuine Service Pack, Service Pack
Picture
Fit and finish
Value

The manufacturer's own replacement part, supplied for authorised repair centres. Usually comes fitted to a new frame, with the manufacturer's part number (for Samsung, GH82-…).

  • Same panel and quality as the factory screen
  • Often supplied with frame and adhesive fitted
  • Traceable manufacturer part number
Best forSamsung and Android repairs where only original will do
iPhone parts messageNot applicable on Android
Shop Original Service Pack
Original panel

Original Refurbished

Also listed as: Refurbished, Original Refurbished
Picture
Fit and finish
Value

An original display panel recovered from a phone and rebuilt with new front glass, polariser and adhesive, then fully tested.

  • Original picture quality at a lower price than new
  • New glass, so no scratches on the front
  • Small cosmetic differences are possible
Best forOriginal picture quality on a tighter budget
iPhone parts messageOriginal panel. May show Used or Unknown Part
Shop Original Refurbished
Premium aftermarket

Diagnosable Soft OLED

Also listed as: Diagnosable
Picture
Fit and finish
Value

Our top aftermarket OLED. A flexible OLED that works with diagnostic tools: True Tone can be transferred, and after pairing it is designed to show as Used instead of Unknown Part.

  • Diagnostic calibration and True Tone transfer supported
  • IC transfer supported
  • Thin flexible panel, close to original fit and colour
Best forRepair shops that want an aftermarket price without the Unknown Part message
iPhone parts messageDesigned to show Used after pairing
Shop Diagnosable Soft OLED
Premium aftermarket

Soft OLED

Also listed as: High-quality aftermarket
Picture
Fit and finish
Value

A high-quality aftermarket OLED on a flexible base. Deep blacks, close to original thickness and a slim bottom bezel.

  • True OLED blacks and contrast
  • Flexible base copes better with frame flex
  • Close to original thickness and bezel
Best forEveryday quality repairs at a fair price
iPhone parts messageMay show Unknown Part (screen works normally)
Shop Soft OLED
Value aftermarket

Hard OLED

Also listed as: Hard OLED
Picture
Fit and finish
Value

An aftermarket OLED on a rigid glass base. Still a real OLED picture, at a lower price than Soft OLED.

  • OLED blacks at a lower price
  • Slightly thicker than Soft OLED, bottom bezel can be a little wider
  • Rigid base is less forgiving of a bent frame
Best forPrice-sensitive repairs that still want an OLED picture
iPhone parts messageMay show Unknown Part (screen works normally)
Shop Hard OLED
Budget premium

Incell

Also listed as: Incell, Incell Diagnosable
Picture
Fit and finish
Value

A quality LCD with the touch layer built into the panel. The budget option for OLED iPhones, and a reliable choice for LCD models.

  • Lowest price per repair
  • Lighter blacks than OLED and slightly thicker
  • Uses a little more battery than OLED
Best forBudget repairs and older phones
iPhone parts messageMay show Unknown Part (screen works normally)
Shop Incell

Battery grades

Batteries

Diagnosable Battery

Also listed as: Battery - Diagnosable

A replacement battery that is designed to register as Used rather than Unknown Part, so the phone keeps showing battery health.

  • Battery health shown in Settings
  • No Unknown Part battery warning
  • Tested and covered by our 12-month warranty
Best forBattery swaps where the customer wants to keep seeing battery health
iPhone parts messageDesigned to show Used
Shop Diagnosable Battery

What "Genuine", "Used" and "Unknown Part" mean on iPhone

On iPhone 11 and later, iOS lists replaced parts under Settings › General › About › Parts and Service History. Apple says these messages don't affect how the iPhone works.

GenuineA genuine Apple part fitted and calibrated using Apple's own repair process.
UsedA genuine part that was used or installed in another iPhone before. Diagnosable parts are designed to show this message.
Unknown PartThe part isn't genuine, hasn't been verified and linked to the iPhone, or has been modified. It can lower trade-in value but the part still works.

Source: Apple, About iPhone Parts and Service History.

Not sure which grade to choose?Tell us the model and what your customer needs and we'll recommend the right part.
087 451 7596 Email us
Questions

Quality grade questions

Not sure which part to choose? Call 087 451 7596 or email sales@screenshelf.ie.

Which grade should I choose?

For factory quality choose Genuine New or Original Service Pack. For the best balance of price and quality on iPhone, choose Diagnosable Soft OLED or Soft OLED. For the lowest price, choose Hard OLED or Incell.

Will an aftermarket screen work normally?

Yes. Fitted correctly, every grade works normally. An Unknown Part message on iPhone is a notice only and doesn't stop the screen working.

What does Diagnosable mean?

Diagnosable parts work with diagnostic programmers. After pairing they are designed to show as Used instead of Unknown Part, and features like True Tone or battery health can be kept.

What warranty do I get?

Every grade comes with our minimum 12-month warranty. See warranty and returns.